Delivery Policy – Vaggeryd Equipment

Applicable to business customers within Europe.

This Delivery Policy sets out the terms regarding delivery, shipping, receipt of goods and handling of transport damage for products sold by Vaggeryd Equipment.

1. General

• This policy applies to all products sold through Vaggeryd Equipment.
• Product deliveries are subject to Orgalime S 2012, together with our supplementary provisions.
• B2B customers do not have a statutory right of withdrawal, and responsibility for receiving and inspecting goods is regulated accordingly reglerat.

2. Delivery Method

• Products are normally delivered by freight forwarder or carrier.
• We use trackable and insured deliveries where possible.
• Deliveries may be made from different warehouse locations and may therefore involve different transport partners.

3. Delivery Times

• Delivery times vary depending on the product, as the majority of our product range is manufactured to order.
• The estimated delivery time is stated on the relevant product page and is based on the product's production time and transport time.
• The final delivery time is confirmed in the order confirmation.
  
• For customized products or larger orders, the estimated delivery time will be provided as part of the quotation.
• We strive to deliver as quickly as possible and will keep you informed of any delays or deviations.

4. Delivery Delays

• Vaggeryd Equipment is not responsible for delays caused by carriers, customs procedures or other circumstances beyond our reasonable control.
• Customers will be informed as soon as reasonably possible in the event of a delay.

5. Unclaimed or Incorrectly Addressed Deliveries

• The customer is responsible for providing correct delivery information.
• Costs arising from unclaimed shipments or deliveries sent to an incorrectly provided address may be charged to the customer.

6. Shipping and Costs

• Shipping costs are stated in the order confirmation.
• Any customs duties and import charges are payable by the customer.
• The risk associated with transportation shall be borne by the customer. This also applies to partial deliveries or where we have undertaken to arrange the transportation. The risk shall pass to the customer at the latest when the delivery item is handed over to a freight forwarder, carrier or other third party appointed to carry out the transportation. The time at which loading commences shall be decisive for determining this point in time. This also applies to partial deliveries or where we have undertaken to arrange the transportation.

7. Receipt and Transport Damage

• Any transport damage must be documented with photographs and reported within 5 business days.
• Packaging must be retained until the matter has been resolved.

8. Contacts

• Email: info@vaggerydequipment.eu
• Telephone: +46 583 57 44 00
• Please include the order number and shipment tracking number when contacting us.
• Our customer service team provides support and guidance to ensure smooth handling of delivery-related matters.